The Haven Pharmacy Story

Haven Pharmacy is an independent Co-Operative Group founded in 2008 by pharmacist brothers John and Neil Rafferty. All pharmacies are independently owned and enshrined in local communities around Ireland.

A Pharmacists’ Shared Vision

The group is made up of independent community pharmacists from all over Ireland who all share the same vision for the future.

Being part of this co-operative group means our pharmacies can develop cost efficiencies, share the latest thinking and work practices, while retaining the autonomy and independence to deliver on the needs of the changing pharmacy consumer.  Moreover, our independence affords each pharmacy the flexibility to cater for the varying needs of their local communities and avoid a ‘one size fits all’ mentality.

Together we have been able to innovate, share crucial industry experience and knowledge, to think differently and be more proactive about change. This culminated in the creation of the Haven brand in 2012…

About Haven

The Haven Pharmacy brand has been created by every single one of our members in response to a changing market landscape. The Haven brand reflects our members and our members reflect the Haven brand. It’s based on the principle of behaving nationally and delivering locally. It also represents our support of local initiatives to keep local and rural Irish communities flourishing.

Today’s pharmacy consumer requires a new type of pharmacy experience. Self-care and self-medication is on the increase and there are more pharmacy visits for minor ailments as well as chronic conditions. A growing number of patients and consumers are requiring more advice, more education and more time from their pharmacist – and we have to deliver.

Haven is more than just a brand. It is a promise. A promise from our members to our patients, our customers, our communities and our staff, to deliver on our values and provide the highest standards of care to everyone that crosses our door.

Our Values

Haven Pharmacy have five core values that we follow in order to provide our patients and customers with the highest standard of care.

Leadership

We strive to be industry leaders in the community pharmacy sector. Our members demonstrate leadership in their local communities throughout the year, every year. Haven pharmacists are always taking initiative on a local and national level.

Care

Our members provide expert care to all patients and customers with a culture of service that strives to be the highest in its class. Fundamental to the care we deliver is the respect that we give to everyone both inside and outside our pharmacies. Our teams take the time to get to know their patients and customers and genuinely care about their health.

Community

As a co-operative, we are first and foremost a community of members. Each pharmacy exercises incredible generosity in their contributions to local and national causes. In 2019 alone, Haven Pharmacies raised over €50,000 for their local communities.

Trust

Trust is the foundation of our patient – pharmacist relationships. Our pharmacists will answer any questions they are qualified to answer and will always afford their patients time, discretion and care. We acknowledge the trust our patients place in us and treat it with the utmost respect.

Commercial Excellence

We strive to provide the best value for money for all our customers. As we are a co-op and essentially a buying group, we can forward the discounts we receive to our customers. We like to regularly reward our loyal customers, particularly around Christmas time when many of our members will host a ‘customer evening’.

What Can We Offer You?

  • We’ll bring you the best healthcare advice in the country through our group of local independent pharmacists.
  • We’ll provide you and your family with expert, impartial and relevant health advice.
  • We’ll offer you the best value on health products and services across our pharmacy group all over Ireland.

Think of us like you would your family GP. Haven Pharmacy is here for you and your family to help you throughout life’s journey. From nappy rashes to the common cold and beyond, our pharmacists are on hand to look after you and your family’s health and well-being.

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